Operational Intelligence is the ability to capture, interpret and use the information an operation generates to understand what happens and make better-grounded decisions.
It isn't just about digitizing forms or producing reports. It seeks to connect information with daily execution, so the people in charge can understand activities, verify what happened and identify what should be reviewed or improved.
Uncertainty appears when there is a gap between what happens in the operation and what the organization can see, verify, understand and use to decide. It shows up as late information, scattered data, incomplete evidence or difficulty supervising processes.
A digital tool can make a task easier. Operational Intelligence seeks to give context to the information that task generates and connect it with questions that matter for management. The value depends on the quality of the data, the process and how it is used to decide.
Optagonal's approach does not, on its own, replace an organization's ERP, CRM or BI. Each system's specific role and the integration possibilities depend on each client's architecture and needs.
It does not replace it on its own. Its role and its relationship with the ERP depend on each organization's needs and systems.
The terms aren't interchangeable. Operational Intelligence starts from the information generated by the operation's daily execution; how it relates to each organization's BI tools depends on its systems and needs.
No. The approach responds to operational complexity: multiple locations, field teams or processes subject to standards.
Indicators suited to the problem are defined and, when the data allows it, a baseline against which to compare actual results.
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